I gladly accept exchanges

Contact me within: 14 days of delivery

Ship items back within: 21 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returns and Exchanges

Makai Jewelry has a return policy of exchanges or store credit only. Please contact me within 14 days of delivery if you are unhappy with it. Please message me prior to shipping the item back. Shipping prices are non refundable.

Shipping and processing time

I ship everything standard first class USPS. Since I am located in Hawaii, shipping to the mains states of the USA take 4-7 business days. Shipping locally in Hawaii takes 1-3 days. I ship out all items within 1-3 business days. Delivery times are estimated but not guaranteed. If you would like faster shipping choose priority or express mail at check out.

Ordered the wrong size

If you ordered the wrong size for your item, please message me right away. In the event that the item has already shipped, you will have 14 days to contact me and exchange the item for the correct size.

Do you offer local pickup?

I do offer local pickup. If you are able to pick up on Oahu you can message me for the free shipping coupon and we can discuss a meet up date and time.