Returns & exchanges
I gladly accept exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Earrings (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently asked questions
Returns and Exchanges
Makai Jewelry has a return policy of exchanges or store credit only. Please contact me within 14 days of delivery if you are unhappy with it. Please message me prior to shipping the item back. Shipping prices are non refundable.
Shipping and processing time
I ship everything standard first class USPS. Since I am located in Hawaii, shipping to the mains states of the USA take 4-7 business days. Shipping locally in Hawaii takes 1-3 days. I ship out all items within 1-3 business days. Delivery times are estimated but not guaranteed. If you would like faster shipping choose priority or express mail at check out.
Ordered the wrong size
If you ordered the wrong size for your item, please message me right away. In the event that the item has already shipped, you will have 14 days to contact me and exchange the item for the correct size.
What is the difference between sterling silver and silver plated?
Sterling silver means that it is .925 sterling and will not tarnish permanently (you can re polish it back to it's normal shine with polishing pads). Sterling silver is also good for people with sensitive ears. Silver plated is only plated in silver which means it only has silver on the outer layer, and the inner layer is other metals such as copper. This means that the wire will eventually tarnish and can not be polished back to its color with polishing pads.
How do I clean my jewelry?
For sterling silver and 14k gold filled items you can buy polishing pads to shine up your jewelry. Silver plated items are not able to be shined and eventually tarnish. To keep your jewelry looking the best, I would recommend not wearing it in pools or the ocean.
Do you offer local pickup?
I do offer local pickup. If you are able to pick up in Waikiki you can click "pick up in Waikiki" option when choosing shipping. You can then text/ call (808) 295-1326 to schedule a pick up date and time.